Location
Hybrid- Noida, India (Initial 2 months: Work from Office)

Employment Type
Full-time

Salary
₹18,000 – ₹26,000 per month (Based on skills, experience, and interview performance)

Reporting To
Customer Support Lead

Working Days
6 days a week (Rotational Shift)

Experience Required
6 months–2 years of experience in Customer Support or Customer Service (Freshers with good communication skills can also apply).

Qualifications
Graduate in any stream.

About the Role
We are looking for a Customer Support Executive who enjoys helping people and solving problems. You will talk to customers through chat, calls, and email. Your job is to answer questions, solve issues, and make sure every customer has a smooth and positive experience.

Key Responsibilities
Handle customer questions through chat, phone calls, and email.
Help customers with orders, payments, deliveries, products, refunds, and other concerns.
Work with the logistics, pharmacy, and backend teams to solve customer issues.
Keep customer records updated in the CRM and close tickets correctly.




Follow up on pending cases such as refunds, returns (RTO), and prescription approvals until they are resolved.
Explain company policies, offers, and product details in a simple way.
Report common customer problems to your Team Lead to help improve processes.
Meet daily targets for response time, quality, and customer satisfaction.

Skills & Competencies
Good spoken and written communication skills (Hindi and English)
Able to understand customer problems and provide the right solution.
Patient, polite, and customer-friendly attitude.
Positive time management and ability to handle multiple chats or calls.
Basic understanding of orders, deliveries, refunds, and escalations.
Attention to detail and willingness to find the root cause of issues.

Success Metrics / KPIs
Respond to customer chats within the defined response time.
Achieve a First Contact Resolution (FCR) rate of 75–80% or higher.
Maintain a Quality Audit Score of

📌 Customer Support Executive (Noida)
🏢 SayaCare
📍 Noida