About the Role: As Manager, lead and oversee operations with a focus on client satisfaction, team efficiency, and strategic initiatives. Drive continuous improvement, collaborate with cross-functional teams, and contribute to organizational growth. Your role is pivotal in achieving excellence and advancing the team towards success.
Key Responsibilities
Client and Operations Coordination: Analyze projects and processes, collaborating with clients and Operations to provide meaningful insights
Performance Monitoring And Coaching
Monitor client-driven SLAs and KPIs, driving teams to meet and exceed quality and productivity thresholdsCoach and mentor assistant managers to maintain high team performance while controlling attrition
Communication And Policy Development
Maintain open communication channels with different departments, teams, and managementAssist the operations manager in developing company and process policies, identifying risks and managing clients and shifts
Team Management And Motivation
Be accountable for the overall performance of reporting teams, ensuring client deliverables without frequent remindersProvide a vision of process objectives, motivate, and inspire team members to exceed customer expectations
Problem Solving And Analysis
Facilitate problem-solving and collaboration within the teamsConduct regular analysis of overall team performance, identifying root causes and taking corrective actions
Strategic Focus And Alignment
Focus on accelerating team performance, demonstrating an understanding of business/organization objectivesShow willingness to add value to the company’s Culture, Mission, and Vision
Continuous Improvement and Risk Management: Identifying critical proc
📌 Operations Manager (Pune)
🏢 Atidiv
📍 Pune
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