Job Description
Assistant Manager – CX & Ops (Travel Category)
About CREW
CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. Instead of leaving customers to stitch together flights, hotels, visas and on-ground logistics across five different apps, CREW brings it all into one place - backed by real people, powered by AI.
What sets CREW apart:
Member-only hotel rates: Negotiated prices on domestic and international stays
24×7 on-trip assistance: A concierge that stays live from planning to landing
Deep destination expertise: From the best activities to currency exchange to making the most of every day at the destination
One stop shop: Hotels, flights, visas, trip planning, forex, cabs and insurance - all in one place, so there's no juggling five platforms for one trip
By combining human expertise with seamless service delivery, CREW lets customers focus on the reason they're traveling - work, family or leisure - while we handle the details before, during and after the trip.
About the Role:
We are looking for a energetic and execution-focused Assistant Manager - Cx & Ops (Travel Category) to run day-to-day delivery on the Travel Desk. You will lead a team of Crew Captains who plan, book and coordinate trips for premium users, and you will own the outcome on your team: that the trip we promised is the trip the customer actually gets.
This is a hands-on, delivery-side ops role. On any given day you are on the floor - unblocking a Captain mid-mission, chasing a hotel or DMC for a confirmation that hasn't landed, rebalancing load across the shift, and stepping in yourself on the trips that need a sharper hand. You'll report to the Senior Manager - Travel & Ops, work to the desk's SOPs and escalation ladder, and be the person who spots where they break in practice and pushes the fix.
CREW is early, and much of how the Travel Desk works is still being written. You won't be handed a finished playbook - you'l