Individuals in this role are responsible for review of first level processing completed as well as processing complex loans ordersrequests and claims across the loan servicing life cycle They are expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity They also work on proactive identification of issues and assist the team in resolving the same
Should have knowledge of mortgage lif
Responsibilities
IPosition Summary
Individuals in this role are responsible for review of first level processing completed as well as processing complex loans ordersrequests and claims across the loan servicing life cycle They are expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity They also work on proactive identification of issues and assist the team in resolving the same
Should have knowledge of mortgage life cycle and comprehend various documents like mortgage deed Title FCL BK etc Knowledge of Escrow analysis and Property tax accounting Knowledge of accounting with ability to reconcile Corporate and Escrow expenses
IIKey Result Areas
Processing loansordersrequests or claims as assigned by team lead
Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT
Document and review all process changes to improve process quality of the team
Completion of all mandatory assessment certifications as applicable to the supported business
Maintain knowledge management database
Achieve the required Learning Health Score
IIITypical Responsibilities
Business Customer
Liaise with internal external clients
Seek for approvals from internal stake holders wherever required
ProjectProcess
Will be the first point of contact for minor issues or questions
Acquire a robust understanding of the process and actively assist in providing floor