Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Associate Director, Tech SME Specialist
In this role, you will:
Own and embed a consistent Service Management operating model across CTO Platforms, aligned to the wider CTO Service Management function.
Standardise processes and controls (incident, problem, change, resilience and service reporting) and ensure they are adopted consistently across engineering and platform teams.




Provide governance, oversight and constructive challenge to engineering teams to improve operational rigour, reduce risk and raise service quality.
Lead Incident & Problem Management uplift, improving incident hygiene, quality, and end-to-end management disciplines across the estate.
Drive resilience uplift by identifying systemic weaknesses, tracking remediation, and ensuring follow-up actions reduce repeat incidents and improve service stability.
Implement and optimise standard tooling and automation, partnering with process owners and teams to introduce AI-enabled solutions that reduce manual effort and operational toil.
Ensure effective internal change reviews and Post Incident Reviews (PIRs) are completed to a high standard, with explicit, owned actions and measurable outcomes.
Use data and insights to improve services, analysing trends/themes across CTOp to prioritise improvements, shape r

📌 IT Service Management Manager (Pune)
🏢 HSBC
📍 Pune