Job Description – Japanese Bilingual (L1 Support)
Location: Pune, Chennai & Nagpur
Shift: 24×7 (including night)

Position Overview
We are seeking a Japanese Bilingual professional to join our L1 Support team. The role
involves system monitoring, first-level troubleshooting, Service Request Handling and
coordination with Japanese stakeholders. The ideal candidate will have strong
communication skills in Japanese (minimum JLPT N3), a proactive attitude, and the ability
to work in a 24×7 operational setting.

Key Responsibilities
 Provide L1 support for applications and infrastructure as per defined SLAs.
 Perform system monitoring and identify potential issues proactively.
 Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams
when required.
 Communicate with Japanese customers and internal teams for issue updates and
clarifications.
 Record incident details accurately in ticketing tools and maintain documentation.
 Conduct basic troubleshooting using SOPs.




 Ensure continuous service availability and participate in shift handovers.
 Support routine operational checks and reporting.
Required Skills & Qualifications
 Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory).
 1–5 years of experience in L1 Support / Monitoring operations.
 Good understanding of IT supports workflows and incident management.
 Ability to read, write, and communicate eƯectively in Japanese and English.
 Willingness to work in 24×7 rotational shifts, including night shifts.
Preferred Skills
 Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting
preferred).
 Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).
 Experience in ITIL processes is an added advantage.
Education
 Any graduate degree.
 JLPT certification (minimum JLPT N3) or Equivalent is mandatory.

📌 Japanese Bilingual professional (India)
🏢 Tata Consultancy Services
📍 India