Experience: 3–6 Years (Tele Sales / Call Centre Team Handling)
Role Overview
We are looking for an experienced and result-driven Team Leader – Tele Sales to lead and manage a high-performing tele-sales team. The ideal candidate will be responsible for achieving sales targets, coaching team members, improving operational efficiency, and ensuring exceptional customer interactions.
Key Responsibilities
- Lead, manage, and motivate the Tele Sales team to achieve daily, weekly, and monthly targets.
- Monitor team performance using key KPIs including sales, productivity, quality, and efficiency.
- Recruit, train, coach, and mentor team members to enhance performance.
- Conduct regular call monitoring, performance reviews, and feedback sessions.
- Ensure agents possess excellent product knowledge and customer handling skills.
- Handle escalated customer queries and resolve complex issues professionally.
- Prepare and share daily MIS reports, productivity reports, and performance dashboards with management.
- Coordinate with the Talent Acquisition team for recruitment and onboarding.
- Identify training needs and organize skill development programs.
- Optimize resource utilization to improve operational efficiency and service quality.
- Conduct weekly team meetings to review targets, performance, and organizational updates.
- Recognize top performers and implement motivation plans for underperforming team members.
- Ensure all team members work towards common business and fundraising objectives.
- Maintain call centre assets and ensure smooth day-to-day operations.
Desired Skills
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven experience in Tele Sales or Call Centre Operations
- Coaching, mentoring, and performance management
- Customer service and complaint resolution
- Strong analytical and reporting skills (MIS/KPIs)
- Target-oriented with excellent problem-solving abilities
Qualifications
- Graduate in any discipline
- 3–6 years of experience in Tele Sales/Call Centre Operations
- Minimum 1–2 years of experience managing a team
- Proficiency in MS Excel and reporting tools
What We Offer
- Competitive salary
- Performance-based incentives
- Career growth opportunities
- Learning & development programs
- Supportive and collaborative work setting