Team Lead | International Voice Process (Customer Service)

Job Title: Team Lead Customer Service (International Voice Process)

Department: Operations

Experience: 2 to 5 Years

Location: Embassy Tech Village, Bellandur, Bengaluru

Shift: Night Shift

Work Mode: Work From Office

Transport: Two-way cab facility

Job Summary

We are looking for an experienced and motivated Team Lead to manage a team in an International Voice Process. The ideal candidate should possess strong leadership, communication, and people management skills with the ability to drive team performance, coach employees, and ensure excellent customer service delivery.

Key Responsibilities

- Lead, manage, and motivate a team of Customer Service Executives to achieve business objectives.
- Monitor day-to-day team performance and ensure smooth operational delivery.
- Conduct regular one-on-one meetings, coaching sessions, and performance discussions with team members.
- Provide continuous feedback and mentor team members to improve performance and career growth.
- Handle customer and process escalations in a timely and professional manner.
- Ensure adherence to company policies, attendance, schedules, and operational guidelines.
- Analyze team performance trends and implement improvement plans where required.
- Coordinate with cross-functional teams such as Quality, Training, Workforce Management, and Operations to drive team success.
- Prepare and maintain operational reports and performance updates.
- Support hiring, onboarding, and training of new team members.




- Foster a positive work environment that encourages collaboration, accountability, and employee engagement.
- Identify training needs and work with the training team to improve team capability.
- Drive process improvements and contribute to enhancing the overall customer experience.

Required Skills

- Solid team handling and people management skills.
- Excellent verbal and written communication skills.
- Ability to coach, mentor, and develop team members.
- Strong analytical and problem-solving skills.
- Good stakeholder management and decision-making abilities.
- Proficiency in MS Excel and reporting.
- Ability to work in a fast-paced international customer service environment.
- Willingness to work in US shifts.

Qualification Graduate in any discipline.

2 to 5 years of experience in an International Voice Process, with prior experience in team handling or leadership roles preferred.

Contact HR Shivani@(phone hidden)

About GetixHealth

- GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.
- Our services are customized to the needs of our client and can either include all facets of the front and back office revenue cycle or a mixture of these services, including but not limited to: medical coding and billing, claims management, insurance eligibility services, medicaid/medicare specialized services, and self-pay and bad debt collections.

Kind Regards,

Shivani Amar

Talent Acquisition Manager

Phone : (phone hidden)

📌 Team lead - International Customer Service BPO (Bengaluru)
🏢 Getix Health
📍 Bengaluru