- Reporting and Analysis: Prepare and maintain accurate, insightful reports to track team performance and process metrics. Must be fluent in report creation, data analysis, and presenting actionable insights to management.
- Ownership and Accountability: Take complete ownership of assigned tasks and responsibilities. Exhibit confidence and initiative in driving results and meeting deadlines with minimal supervision.
- Queue and Team Management: Effectively manage daily workflow queues and allocate tasks to maintain service level agreements. Lead and mentor a team of approximately 30 members, focusing on productivity, quality, and team engagement.
- New Project Handling: Lead the implementation and execution of new projects within the department. Coordinate cross-functional activities and ensure smooth onboarding and integration of recent initiatives.
Requirements
- Willingness to work flexibly from both Gurgaon and Noida locations, as per roster planning and business needs.
- Ability to support extended working hours to ensure daily task closures and team support.
- Strong verbal and written communication skills to effectively interact with team members, management, and stakeholders.
- Should have healthcare audit experience, RCA preparation, Shrinkage attrition report has an experience of email ticketing tool CRM worked with cross functional teams, knows real time monitoring etc.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Lead || Customer Service || Noida/Mohali
🏢 TATA 1 MG
📍 Noida
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