Title: Domestic Support Technician
Reports to: Manager, Cinema Support
Business Unit: Deluxe Cinema
LOCATION/FACILITY: Bangalore

About the Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T; and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs some of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary
The Domestic Support Technician is in place to respond professionally and timely to all requests, inquiries and issues presented by exhibitor clients (theatres), motion picture studios,



and all other callers contacting Deluxe Cinema Support. The technician is well versed in procedures and internal systems to resolve issues rapidly and with high efficacy. Key responsibilities include answering calls and emails to fulfill requests, troubleshoot issues and escalate as necessary in accordance with studio guidelines and SLAs.
RESPONSIBILITIES – Describes the expectations of the role
Possess a thorough understanding and working knowledge of the main systems and other web-based programs used to perform the job daily.
Establish and maintain courtesy and professionalism in all aspects of the job despite any adverse situations presented to them.
Professionally answer inbound Cinema Support calls and resolve inquiries or concerns swiftly per guidelines ensuring resolution.
Perform outbound calls and emails to follow up troubleshooting or confirm information as needed.
Responsible for updating and reporting issues that ari

📌 Domestic Support Technician (Bengaluru)
🏢 Deluxe
📍 Bengaluru