Job Description:
Job purpose: Candidate shall oversee providing a strong front-line support (Level-1 Support) to Schneider Electric’s IOT enabled cloud-based technology platform under EcoStruxure Platform practice. Duties and responsibilities Will be the first point of contact for Issues & Requests related to our IOT ecosystem. Act as a Level 1 Support associate to provide first level support and ensure smooth running of automations within the defined Service Level Agreements. Ensure 24*7 availability for monitoring activities. Communicate effectively with users, collaborate with stakeholders and colleagues across various geographic locations. Communicate effectively with peers and team members to ensure smooth hand-off and thereby display excellent sense of accountability. Be open to new challenges and strive towards growth and eagerness to learn. Taking ownership of tickets and driving to quick & effective resolutions within defined Service Operation processes. Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.



Hands-on experience on Cloud technologies support. Liaise with other Support teams regarding problem analysis and resolution. Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management. Accountable for configurations in Production environment done as part of L1 Support activities. Provide Level 1 Support & Monitoring of different applications & automated bot services. Perform daily checks, apply recovery and troubleshooting procedures strictly. As part of 24*7 support team, be adaptable working in Rotational Shifts (including night shifts). Document the knowledge base and share with team members. Learn new Tools/ Technologies as per business requirements. Strong adherence towards process orientation. Able to articulate ideas and conduct training to the team members.

Skill Set Required:
A minimum of 2-4 years of experience in Service Desk

📌 Support Engineer (Bengaluru)
🏢 ACL Digital
📍 Bengaluru