Job Summary:

This position provides routine support to customers, including end-users,
distributors, and/or dealers, seeking information through various mediums, under
limited supervision

Key Responsibilities:

Document customer inquiry information within appropriate Cummins systems Provide
prompt assistance to customers through various media. Multi-Skill/Multi-channel
support (Chat/Email/Phone) Resolves routine customer issues through a basic
understanding of Cummins processes, systems and practices Escalate non-routine
issues, providing documentation through process Understands new and existing
Cummins processes, systems and practices Contributes ideas and suggestions on
how the existing processes can be made more customer centric or effective
Cummins is an equal opportunity employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.

📌 Analyst - Cummins CARE Operations (Pune)
🏢 Cummins
📍 Pune