Role Summary
We are looking for a skilled and detail-oriented QA Engineer to support testing activities for AI-powered voice bot solutions. The QA Engineer will work closely with the Testing Lead, Product team, Operations team, and Development team to validate business functionality, conversational workflows, and system integrations.
The ideal candidate should have robust experience in software testing, automation, and production support, along with the ability to create and execute test cases based on Business Documents (BDs) and functional requirements.

Key Responsibilities

Functional & Business Testing
• Review Business Documents (BDs), user stories, and functional requirements to create test cases and test scenarios.
• Execute functional, regression, integration, and user acceptance testing for AI voice bot applications.
• Validate conversational flows, business rules, API integrations, and escalation workflows.
• Ensure voice bot responses and workflows align with business and operational requirements.

Collaboration & Coordination
• Work closely with:




o Testing Lead for test planning and execution activities.
o Operations teams to understand customer interaction flows and business processes.
o Product teams to validate feature requirements and acceptance criteria.
o Development teams for defect tracking and issue resolution.
• Participate in sprint planning, requirement reviews, and release activities.

Automation & AI Testing Support
• Support development and execution of automation test scripts and AI-driven testing solutions.
• Assist in testing AI voice bots for:
o Intent recognition
o Response validation
o Workflow accuracy
o Business functionality
• Contribute to improving automation coverage and testing efficiency.

Defect Management & Reporting
• Identify, log, track, and retest defects using defect management tools.
• Prepare test execution reports and communicate testing status to the Testing Lead.
• Support production validation and post-release m

📌 QA Engineer – AI Voice Bot Testing (Hyderabad)
🏢 NationsBenefits India
📍 Hyderabad