Associate Program Manager – Customer Experience & Recent Product Development

Department: Program Management Office (PMO)
Location: Vashi, Navi Mumbai
Reports To: Program Manager – Customer Experience & New Product Development
About KAIN:
KAIN is one of India's fastest-growing contract manufacturers in the beauty and personal care industry, partnering with leading brands across skincare, haircare, bodycare, and colour cosmetics. We believe our customers deserve more than a manufacturer—they deserve an execution partner.
To deliver this experience, we are building a best-in-class Program Management Office (PMO) that owns every customer project from concept to commercial launch.

Role Summary:
As an Associate Program Manager, you will be the operational backbone of customer projects. You will coordinate cross-functional teams, track timelines, manage customer communications, and ensure that every milestone is delivered on time.
You will work closely with Sales, R&D;, Packaging Development, Procurement, Regulatory, Quality, Planning, Manufacturing,



and Supply Chain to transform customer briefs into successful commercial products.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and loves bringing structure to complex projects.

Key Responsibilities:

Customer Experience:
Serve as the primary day-to-day coordinator for assigned customer accounts.
Build strong relationships with customers through proactive communication.
Provide regular updates on project status, timelines, and risks.
Coordinate customer meetings and document action items.
Ensure timely collection of approvals, feedback, and decisions.
Escalate issues before they impact project timelines.

New Product Development Coordination:
Drive projects through every stage of development, including:
Customer brief review
Internal project kick-off
Product development
Packaging development
Sample planning and dispatch
Customer feedback tracking
Formula revisions
Stability an

📌 Associate Program Manager (Navi Mumbai)
🏢 KAIN Cosmeceuticals Private
📍 Navi Mumbai