Role Summary
We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with solid expertise in functional validation, automation, and AI-driven testing methodologies.

The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.

Key Responsibilities

Test Planning & Quality Assurance
• Analyze Business Documents (BDs), functional requirements, and business workflows to create detailed test cases, test scenarios, and test plans.
• Define and execute end-to-end QA strategies for AI voice bot platforms.
• Ensure complete testing coverage for:
o Functional testing
o Regression testing




o Integration testing
o User acceptance testing
o Conversational AI testing o Business workflow validation
• Validate voice bot intents, responses, escalation flows, APIs, and backend integrations.

Collaboration & Stakeholder Management
• Work closely with:
o Operations teams to understand business processes and customer interaction scenarios.
o Product teams to validate requirements and acceptance criteria.
o Development teams to track and resolve defects.
• Participate in requirement gathering sessions, sprint planning, release reviews, and production support discussions.

Team Leadership
• Lead and mentor a team of 2 QA Engineers.
• Assign testing activities, review test deliverables, and ensure adherence to QA standards.
• Drive continuous improvement in testing processes, automation, and reporting practices.

AI Automation & Voice Bot Testing
• Design and develop AI-driven testing bo

📌 Lead QA Engineer – AI Voice Bot Testing (Hyderabad)
🏢 NationsBenefits India
📍 Hyderabad