ABOUT THE ROLE
As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.
You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.
This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.
ROLE DETAILS
Location: India (Remote)
Employment type: Full-time
Compensation: Competitive salary + performance bonus
Benefits: Paid leave, equipment allowance
WHAT YOU’LL DO
Respond promptly and professionally to customer inquiries through email, chat, and other support channels
Help customers resolve questions related to accounts, platform features, integrations, billing, and general product usage
Troubleshoot customer issues and gather the information needed to identify the cause
Escalate technical or complex issues to the appropriate product or engineering team
Keep customers updated until their questions or issues have been fully resolved
Guide recent customers through onboarding and help them understand how to use the platform effectively
Maintain accurate records of customer conversations, issues, and resolutions
Identify recurring customer problems and share feedback with the product and operations teams
Create and update help articles, FAQs, templates, and internal support documentation
Follow up with customers to ensure they are satisfied with the resolution provided
Support account administration, subscription questions, and other customer-related operational tasks
Ensure every customer receives a timely, clear, and positive experience
WHAT WE’RE LOOKING FOR
1–3 years of experience in customer service, customer support, or a similar customer-facing role
Excellent written
📌 Customer Service Specialist (India)
🏢 Connekt
📍 India