Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesi
What is this role all about?
We are looking for a Senior AI/ML Application Engineer with deep expertise in RAG pipelines, LLM fine-tuning, and agentic AI frameworks to join our core AI platform team. You will own the design, development,
and production deployment of AI-driven products — including voice bots and chat bots — that serve enterprise clients at scale. This is a high-ownership, hands-on engineering role with direct impact on product outcomes.
Sounds engaging.
Here’s a more detailed description of what you will do in this
role:You will design and build production-grade RAG pipelines and fine-tune large language models to power intelligent voice and chat bot experiences for enterprise custo mers.
You will architect and ship scalable RESTful APIs using FastAPI, owning the complete lifecycle from design and development through testing and production deployment.
You will work with LangChain and LangGraph to create sophisticated, multi-step agentic AI workflows that handle complex, real-world customer interactions.
You will own the productionization of AI models end-to-end — ensuring they are reliable, observable, and performing at enterprise scale on Kubernetes-based infrastructure.
You will co