Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a adaptable and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.
Position Overview:
Join us as a Customer Support Representative and be at the forefront of providing exceptional support to our valued clients. This role is not just about assistance; it's about becoming an integral part of a team that values your contributions and offers room for advancement.
Job Summary:




As a Customer Support Representative, you will work with the Customer Value Delivery organization to deliver rapid assistance to client inquiries. Your challenge goes beyond just providing support; it's about becoming the linchpin of exceptional customer experiences.
Job Responsibilities:
Login Assistance: Aid customers facing login issues, guiding them through the login process, and troubleshooting any problems they encounter.
Password Resets: Help customers reset their passwords securely, ensuring their accounts remain protected and accessible.
General Account Maintenance: Assist customers in managing their accounts, updating information, and resolving account-related queries.
Technical Troubleshooting: Identify and diagnose software-related issues, escalating complex problems to the appropriate teams for resolution.
Customer Communication: Respond to customer inquiries via email, chat, and tickets promptly a

📌 Customer Support Representative (Bengaluru)
🏢 Definitive Healthcare, India
📍 Bengaluru