Position Summary
The Senior IT Infrastructure Program Manager is responsible for driving large, complex, and high-impact infrastructure programs across Network, Platform & Hosting, Cloud, and enterprise IT environments. This role operates with a high degree of autonomy, providing strategic direction, solving complex challenges, and leading multi-functional teams to deliver business outcomes.
At this level, the role requires deep expertise, ability to lead complex programs, influence stakeholders, and identify creative solutions to business and technology challenges.
Key Responsibilities
Program Leadership & Strategy Execution
Lead large-scale, complex infrastructure programs (e.g., data center transformation, cloud strategy execution, network modernization, MSP transition)
Define program roadmap, milestones, financials, and success metrics aligned to business strategy
Manage multiple interdependent projects across infrastructure towers (Network, Platform, Security, EUC, Service Desk)
Drive alignment between IT strategy and execution, ensuring measurable business outcomes




Governance & Executive Engagement
Establish and lead program governance, including steering committees, executive reviews, and decision forums
Provide concise, data-driven updates to senior leadership (CIO, ELT)
Drive decision-making across competing priorities and complex stakeholder environments
Delivery Excellence & Methodology Leadership
Define and standardize delivery frameworks (Agile, hybrid, Waterfall) for infrastructure programs
Lead Agile at scale (program-level backlog, release planning, PI planning where applicable)
Ensure robust use of ServiceNow (PPM/ITSM) for demand intake, execution tracking, reporting, and governance
Establish KPIs and dashboards to monitor delivery performance and value realization
Risk, Dependency & Issue Management
Lead resolution of highly complex, cross-functional risks and dependencies
Anticipate risks proactively and implement program-level mitigation strat

📌 Senior IT Infrastructure Program Manager (Bengaluru)
🏢 Ralliant
📍 Bengaluru