POSITION SUMMARY

The Senior IT Infrastructure Program Manager is responsible for driving large,
complex, and high-impact infrastructure programs across Network, Platform &
Hosting, Cloud, and enterprise IT environments. This role operates with a high
degree of autonomy, providing strategic direction, solving complex challenges,
and leading multi-functional teams to deliver business outcomes.
At this level, the role requires deep expertise, ability to lead complex
programs, influence stakeholders, and identify cutting-edge solutions to business
and technology challenges.

KEY RESPONSIBILITIES

Program Leadership & Strategy Execution
* Lead large-scale, complex infrastructure programs (e.g., data center
transformation, cloud strategy execution, network modernization, MSP
transition)
* Define program roadmap, milestones, financials, and success metrics aligned
to business strategy
* Manage multiple interdependent projects across infrastructure towers
(Network, Platform, Security, EUC, Service Desk)
* Drive alignment between IT strategy and execution, ensuring measurable




business outcomes

Governance & Executive Engagement
* Establish and lead program governance, including steering committees,
executive reviews, and decision forums
* Provide concise, data-driven updates to senior leadership (CIO, ELT)
* Drive decision-making across competing priorities and complex stakeholder
environments

Delivery Excellence & Methodology Leadership
* Define and standardize delivery frameworks (Agile, hybrid, Waterfall) for
infrastructure programs
* Lead Agile at scale (program-level backlog, release planning, PI planning
where applicable)
* Ensure robust use of ServiceNow (PPM/ITSM) for demand intake, execution
tracking, reporting, and governance
* Establish KPIs and dashboards to monitor delivery performance and value
realization

Risk, Dependency & Issue Management
* Lead resolution of highly complex, cross-functional risks and dependencies
* Anticipate risks proactively and implemen

📌 Senior IT Infrastructure Program Manager (Bengaluru)
🏢 Ralliant
📍 Bengaluru