10 Aug
|
Important Business
|
Noida
10 Aug
Important Business
Noida
Role Overview
We are looking for a QuickBooks Technical Support Analyst who can operate at the intersection of customer support and technical problem -solving. The role demands hands -on expertise in diagnosing and resolving QuickBooks -related issues, with a strong focus on delivering first -contact resolution and driving customer satisfaction. This is not a transactional support role—you are expected to own the problem end -to -end, ensure resolution, and create a seamless customer experience.
Key Responsibilities
- Act as the primary point of contact for customers facing issues with QuickBooks (Desktop & Online)
- Diagnose and resolve:
- Installation & configuration issues
- Data migration and data integrity challenges
- Login, access, and authentication errors
- Payroll processing and compliance issues
- Performance and system -related errors
- Execute data migration and file repair activities with high accuracy
- Troubleshoot using logs, backend tools, and structured debugging approaches
- Guide customers through step -by -step resolutions via phone, chat, or remote sessions
- Ensure high First Call Resolution (FCR) and minimize repeat contacts
- Escalate complex issues with proper documentation and root cause insights
- Maintain detailed case notes and contribute to knowledge base creation
- Stay updated with QuickBooks product releases, patches, and compliance updates
Requirements
Required Qualifications