- This position involves assisting customers who contact us via live chat, phone calls, and emails.
- You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their success.
- Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team.
- Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team.
Why You’re a Excellent Fit
- You are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurant.
- You truly enjoy helping others and contributing to their success.
- You possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory).
- Experience working in an early-stage SaaS startup is a bonus (but not required).
- You have a genuine interest in engaging with people from diverse backgrounds to learn about their lives.
Essential Skills
Customer Support
Customer Service
Desirable Skills
Technical Support
📌 Product Support Specialist (Bengaluru)
🏢 Important Group
📍 Bengaluru
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