Papaya Global, an award-winning B2B tech unicorn, is on a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Implementation Manager is part of the Client Services team, and acts as primary point of contact guiding clients through implementation projects. Success in this position requires exceptional client service, detail-oriented precision; the ability to thrive in a dynamic, team-focused environment, and a passion for helping others achieve results
Key Responsibilities
Client Onboarding & Project Management
Oversee the client onboarding process, including initial consultation, software configuration, data migration, and system testing.
Develop and manage detailed project plans, timelines, and deliverables to ensure successful implementation within agreed timelines.
Work directly with key stakeholders to gather requirements,



understand specific payroll needs, and tailor solutions accordingly.
Ensure that clients receive clear communication and regular updates throughout the implementation process.
Identify and communicate project risks and take proactive measures to mitigate them.
Problem Solving
Collaborate with internal teams, including Product Development, Account Management, and Support, to address and resolve issues during implementation.
Implement corrective actions and continuous improvement measures to ensure smooth project delivery.
Process Improvement
Gather feedback and insights from clients to drive future product improvements and refine the implementation approach.
Identify gaps in the implementation lifecycle and propose recent strategies or tools to enhance service delivery.
Work with the product team and Implementation Leadership to suggest improvements based on client feedback and recurring implementat

📌 Implementation Consultant (Bengaluru)
🏢 Papaya Global
📍 Bengaluru