About the Company: Scapia We are a start-up in the travel credit card space, launched in
June 2023, focused on reshaping the travel and payments ecosystem with creative
solutions. A credit card that’s out there to make travel happen for people, by converting
their everyday expenses into travel experiences.
About the Role: You will be accountable for the planning, monitoring and management from
cards printing to delivery. Your key focus will be to enhance operational efficiency and
deliver on defined performance standards. You will work cross-functionally with Business,
Customer support, Product, Tech, and Partner Teams to streamline workflows, implement
automation, reduce contact rates, and deliver superior customer experience. This role
requires strong analytical expertise, problem-solving capabilities, and drive a culture of
excellence.
Key Responsibilities :
Production & Personalization Management by overseeing the card printing, embossing,
and encoding processes, ensuring compliance with defined Network and Bank standards.
Logistics & Delivery Operations managing partnerships with secure courier services to
ensure timely delivery of cards. Identify opportunities to improve speed and operational efficiencies.
Define and execute the logistics strategy to achieve best-in-class card delivery TAT across
standard, same-day, and express delivery models.
Lead cross-functional initiatives across Product, Operations, Tech, Customer Experience,
and Banking partners to eliminate bottlenecks and improve fulfillment efficiency.
Build contingency and business continuity plans for peak demand, disruptions, and
partner outages to ensure uninterrupted service.
Drive cost optimization initiatives without compromising customer experience by improving routing, shipment consolidation, vendor utilization, and SLA adherence.
Lead pilots and innovation initiatives including hyperlocal delivery, dark stores, micro-fulfillment, and AI-driven route optimization where applicable.
SLA &
📌 Supply Chain- Card Operations (India)
🏢 Scapia
📍 India