* Handle internal and external customer related issues and concerns
* Point of escalation for Level I, 2 & 3 Specialists
* Record all customer interactions into a NEX Database
* Conduct Technical Support data analytics applicable to Customer Interactions
and Product Data
* Ensure the safeguarding and productive use of the Honeywell furnished
materials and equipment
* Develop FAQs, Technical Tips on Hardware and Software applications
* Assist in the development of internal documentation
* Read and comprehend technical documents, quick start guides, and
configuration documentation
* Liaising with Product management and senior engineering specialists for
problem resolution
* Work with Senior Support Engineers on new product testing and documentation
* Attend and facilitate frequent Technical Related Tier Sessions, work groups &
Product Trainings
* Manage and maintain the Training and Knowledge Retention Plan for Technical
Support
* Conduct the trainings for internal and external customer.




* Make the Lab setup and reproduce the customer issue.
* Identify the defect and enhancement on the customer issue.
* Responsible to deliver all TAC KPIs.
* Actively participate in departmental activities and initiatives
* Document all tasks and project activity in Salesforce.com Project Logs
* Maintains acceptable call evaluation requirement
* Maintains acceptable VOC requirement
* Up to 10% travel

Honeywell helps organizations solve the world's most complex challenges in
automation, the future of aviation and energy transition. As a trusted partner,
we provide actionable solutions and innovation through our Aerospace
Technologies, Building Automation, Energy and Sustainability Solutions, and
Industrial Automation business segments – powered by our Honeywell Forge
software – that help make the world smarter, safer and more sustainable.

📌 Software Engr II (India)
🏢 Honeywell
📍 India