Training & Development

* Managing and Strengthening Team Member and Manager level Training

* Identifying training needs and preparing monthly/ quarterly training
calendars

* Improving the levels of product quality and guest experience

* Improving Staff behaviour/ guest interactions and concern handling

* Re-enforcing Popeyes brand standards

* Promoting Cross Training and developing Station Champions/ Buddy
Trainers across stores

* Managing recent product launches and recipe changes

* Measuring and reporting training effectiveness

* Using technology for blended training approach

* Ensuring adherence to training and promotion processes as per the SOPs

Customer Service

* Managing Guest Service Training modules - roll out and evaluation

* Integrating guest experience elements and work on reducing guest concerns to
improve the OSAT

* Integrating Guest concerns and work on top 3 issues





* Manage Quality and TAT of Concern handling

* Managing regional Guest Escalations

Visits and Audits

* Training store managers on REV guidelines

* Conducting regular REV audits

* Reviewing store training health

Projects

* Conducting Campus Interviews

* Leading new regional projects

* Suggesting and implementing Process Improvements in Training, Operations and
processes related to Restaurant Operations, Guest Services, Sales and Cost

Others

* Developing regional trainers

* Other tasks/ responsibilities as maybe assigned

Qualification: Post Graduate/ Graduate

Experience: 8-10 years of relevant experience in the field of QSR Operations and
Skill based Training

📌 SM |Training|Popeyes Regional Training| North (India)
🏢 Jubilant Corporate
📍 India