Title: International Support Technician
Reports to: Manager, Cinema Support
Business Unit: Deluxe Cinema
Location/Facility: Bangalore

About the Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T; and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs some of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary
The International Support Technician is responsible to assist with all levels of the Studio and studio Account teams to ensure the successful key release strategies in a theatrical workplace.



This role will serve as a point of contact for Deluxe Cinema, Studios, and distributors. This role serves as an after-hours contact to resolve any urgent issues regarding all clients. This role with respond professionally and timely to all requests and inquiries made by our motion picture studios and exhibitor clients (theatres) and all other calls/inquiries coming into the Deluxe Cinema Support. They are also responsible for troubleshooting/working incidents through completion and issuing digital keys through Deluxe’s Key Delivery Management (KDM) based on studio requests and guidelines.
RESPONSIBILITIES – Describes the expectations of the role
Possess thorough understanding and working knowledge of the main systems and other web-based programs used to perform job daily.
Access and maintain knowledge bases and FAQ’s resources on the Intranet to assist with troubleshooting and servicing the customer.Deluxe creates K

📌 International Support Technician (Bengaluru)
🏢 Deluxe
📍 Bengaluru