Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology
foundation enabling caregivers, physicians, patients, and technology partners to
deliver on Providence’s mission. ESI supports Cloud Services, Network
Connectivity, Data Centers, Collaboration Platforms, and End User Computing
(EUC), driving large‑scale cloud adoption, infrastructure modernization, and
digital experience transformation.

Role Summary

The Senior / Lead ControlUp & Digital Experience Engineer is responsible for
designing, operating, and evolving enterprise‑scale digital experience
monitoring, real‑time observability, and automation using ControlUp.

This role serves as a technical architect and platform lead, owning ControlUp
strategy across Citrix, VDI, and endpoint environments, driving experience‑led
operations, proactive remediation, and automation‑first practices that improve
reliability, performance, and end‑user experience.

Key Responsibilities

Lead and own the ControlUp platform end‑to‑end by architecting real‑time




observability and experience analytics across Citrix, VDI, and endpoints;
designing and operating dashboards, alerts, and triggers; building governed,
event‑driven workflows and advanced PowerShell‑based remediation; integrating
with ServiceNow and enterprise APIs; enforcing GitHub‑driven automation
standards; driving environment hygiene and self‑healing operations; and
converting operational and experience data into measurable EUC and business
outcomes.

Skills & Qualifications

* 7+ years of experience in EUC, Digital Workplace, Observability, or DEX
engineering in large enterprise environments
* 4+ years of deep, hands‑on experience with ControlUp in production enterprise
deployments
* Strong expertise in ControlUp RTDX, Insights, Edge DX, Scoutbees, and
automation capabilities
* Mandatory: Advanced PowerShell scripting for automation, remediation, and
troubleshooting
* Solid experience using GitHub for source control, reviews, a

📌 Lead Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad