Specialist - SCM - Planning & After Sales
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities: Manage post-sales customer inquiries and resolve issues efficiently to ensure a positive customer experience. Provide technical guidance and troubleshoot product or service-related challenges for customers. Oversee returns, exchanges, and refunds, ensuring adherence to company policies and standards. Build and maintain strong relationships with customers to enhance satisfaction and loyalty. Collaborate with sales, marketing, and internal teams to implement customer retention and improvement strategies. Monitor customer feedback and identify recurring issues to recommend process or service enhancements. Maintain accurate documentation of customer interactions, re