Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching recent heights in Hyderabad.

Join us as we create something extraordinary together.
Job Overview:
We are seeking a Hardware Asset Management & Desktop Support Specialist to join LPL's Global Capability Center in Hyderabad. This role owns the full lifecycle of physical IT assets — procurement through disposal — while providing hands-on desktop support to end users. The ideal candidate has strong ITAM discipline, is comfortable working with global/US-based stakeholders and brings solid Excel and ticketing-tool proficiency.
Responsibilities:
Desktop Support
Provide end-user desktop support,



including remote and on-site troubleshooting
Install, configure, and troubleshoot hardware and software for end users
Troubleshoot network printers, scanners, and peripheral connectivity issues
Manage device enrolment, Auto-Pilot and configuration via JAMF (Mac fleet) and Active Directory, Microsoft Entra, Intune (Windows fleet), Mobile Devices with Intune MAM / MDM
Log, track, and resolve tickets via ServiceNow within defined SLAs; prepare daily ticket status reports
Hardware Asset Management
Track and manage the complete lifecycle of desktops, laptops, and peripherals — procurement, deployment, maintenance, reclamation, and disposal
Create and maintain asset records in the hardware asset management system (e.g., ALM/CMDB); ensure accurate asset tagging and serial number mapping
Manage inward and outward inventory movements; maintain reconciliation accuracy
Process laptop allocation, hot-swap, and reclaim tickets within SLA

📌 Desktop Support Specialist (Hyderabad)
🏢 GCC India
📍 Hyderabad