What success looks like in this role:
Job Summary:
We are seeking a highly skilled Technical Writer to create transparent, concise, and comprehensive documentation for Unisys Corporation's diverse range of IT solutions and services. This role involves collaborating with various teams to translate complex technical information into user-friendly content, ensuring accuracy and adherence to industry standards.
Job Responsibilities:
* Develop and maintain technical documentation, including user manuals, installation guides, release notes, online help, API documentation, and process guides, for various software platforms and infrastructure management solutions.
* Work closely with product development, engineering, and support teams to gather information, understand product functionality, and identify documentation requirements.
* Apply Agile Methodology principles to documentation development, ensuring timely delivery and continuous improvement.
* Conduct thorough analysis and reporting on documentation effectiveness and user feedback to inform future improvements.
* Collaborate with Business Analysis teams to understand user needs and incorporate them into documentation.
* Ensure all documentation adheres to IT Compliance Management standards and internal quality assurance (QA) processes.
* Participate in Requirements Engineering discussions to translate technical specifications into actionable documentation plans.
* Contribute to the documentation strategy for IT Service Management (ITSM) and Transition Management initiatives.
* Develop documentation related to Risk Assessments for various IT systems and processes.
* Create documentation specific to SAP ERP Central Component (SAP) implementations and modules.
* Understand and document various aspects of Software Development and Software Platforms.
* Focus on User Experience (UX) principles to create intuitive and easy-to-understand documentation.
Job Qualifications:
* Proven experience as a Technical Writer in an IT or