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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
As a Community Management Senior Associate, you will be responsible for executing the support strategy for Product Experts, as well as managing our English Community operations (currently offered through Community Support forums) in your designated product(s). You will do this under the guidance and in close collaboration with our Community PgMs and will focus on growing an active and strong Community that will ensure a great user experience within our support channels.

Position Responsibilities:
Execute the scaled support strategy for Product Experts, as well as managing our English Community operations in your designated product(s). Build relationships with community contributors to provide a delightful self-help experience and support that scales.
Manage the Forums / Communities in designated product(s), including:



Onboarding recent experts, regularly engaging with current experts, managing expert’s statuses and points, sharing appropriate comms and product info, helping prepare annual events for community experts.
Identify top user issues and relevant insights for your language and communicate those to the User team / PV PSM as required. Perform user feedback or spikes diagnosis deepdive upon request.
Drive forum performance and share weekly/Monthly/Quarterly insights reports with the product stakeholders.
Participate in the summit and lead breakout sessions related to product/program.
Coordinating localization of content to be published on relevant non-English language Forums for designated product(s)
Develop Product Expert care and technical expertise, and be an enthusiastic ambassador to the Google Communities. Troubleshoot community experts’ escalations and issues qualifying for direct support. Proactively mon

📌 Community Management Senior Associate (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad