At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting current benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.
The role is more operational and administrative in nature, where you follow standard processes,



handle routine tasks independently, and escalate complex issues when needed. It’s typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.

You will be Responsible for:
Managing customer interactions across channels and ensuring timely resolution of queries
Handling customer cases efficiently and maintaining accurate updates
Supporting customer onboarding and maintaining strong customer relationships
Managing contracts, resolving disputes, and ensuring service quality
Performing day-to-day administrative and operational tasks as per defined processes
Following standard procedures and ensuring smooth execution of tasks
Escalating complex or non-routine issues to senior team members
Collaborating with internal teams to support overall customer experience.
Qualifications
Graduate of any bachelor's degree.
Fluent in English with good communication skil

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