Customer Service Specialist, Customer Service and Support
General customer service activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner.
About the Role:
In this opportunity as a Customer Service Specialist, you will:
Handles customer contact related to some or all of service initiation and termination, status of orders/processing, billing, customer account management, and product and service information request.
Resolves customer service-related issues and complaints.
Interfaces between customers and other functions within the organization to provide service to, and resolve issues for, new and existing customers.
Maintains call tracking and customer account records and supporting documentation.
May prepare and submit work orders to meet customer needs according to applicable policies and procedures.
May schedule and dispatch personnel for installation and service, and follow up to ensure work requests are completed and customer issues are resolved in a timely manner.

About You




You’re a fit for the role of Customer Service Specialist if your background includes:
The candidate is a bachelor’s degree holder.
Highly proficient in spoken and written English
Minimum of 2 years solid relevant work experience (BPO)
Excellent verbal and written communication skills
Strong Customer Service in a contact center background
Willing to work night shift.
LI-GS1
What’s in it For You?
Hybrid Work Model: We’ve adopted a versatile hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangement

📌 Customer Service Specialist (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad