- Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
- Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
- Payment Follow-Up: Ensure timely repayments and maintain accurate records.
- Collections Targets: Meet individual collection goals set by the team lead or manager.
- Customer Assistance: Resolve payment-related queries or concerns.
- Compliance:
Follow legal and ethical guidelines in collections.
- Customer Data Management: Keep customer records updated in the collection system.
- Reporting: Update the team lead or manager on collection activities.
- Team Collaboration: Work with cross-functional teams to improve strategies.
- Quality Assurance: Ensure data accuracy and policy compliance.
Advantages :
- 6 Days Working (Sunday off)
- Shift timings: Rotational
- 9AM-6PM IST
- 11AM- 8 PM IST