Hiring for Customer Care Associate Voice Process (Healthcare Domain)

Note: Excellent communication skills in English and Hindi are mandatory.

Position: Customer Support Executive Healthcare Voice Process

Location: Shaila Towers, 8th Floor, 801, J-1/16, Street Number 17, EP & GP Block, Salt Lake Sector V, Bidhannagar, Kolkata 700091

Landmark: Opposite Mediasiti Building, Near Decathlon

Eligibility Criteria

Freshers:
• B.Sc. (Life Sciences, Biotechnology, Microbiology, Nursing, Pharmacy, Allied Health Sciences) or any Science/Healthcare-related graduation.
• Solid communication skills and willingness to build a career in the healthcare industry.

Experienced Candidates:
• 04 years of experience in Healthcare Telecalling, Medical Appointment Scheduling, Healthcare Customer Service, Hospital Call Center, Diagnostic Center, Healthcare BPO, or related healthcare processes.

Mandatory Documents
• Updated Resume
• Aadhaar Copy

Job Responsibilities
• Interact with patients/customers over calls and understand their requirements.
• Provide accurate information and support related to healthcare services.




• Follow communication guidelines and process protocols while handling calls.
• Maintain detailed records of customer/patient interactions in the system.
• Coordinate with internal teams to ensure seamless service delivery.
• Build positive relationships with customers/patients through professional communication.

Requirements
• Science or healthcare educational background is preferred for freshers.
• Healthcare telecalling/customer support experience preferred for experienced candidates.
• Excellent verbal communication and active listening skills.
• Customer-focused approach with the ability to handle different customer profiles.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Good typing and computer skills.
• Flexible to work in rotational shifts.
• Night shifts applicable for male candidates only (No night shifts for female candidates).

Language Requirements
• Excellent communication skills in English and Hindi are mandatory.

Apply Now
Interested candidates can share their updated resume via:

Only WhatsApp: (phone hidden)

📌 Walk-in || Immediate Hiring Health Care Customer Support - Voice Process (Kolkata)
🏢 Apollo Health Axis
📍 Kolkata