We are hiring enthusiastic and career-oriented individuals Freshers for a Customer Support Voice Process role. This opportunity is ideal for fresh graduates who possess excellent English communication skills and are passionate about delivering exceptional customer experiences.

The ideal candidate should be confident in engaging with customers over calls, possess strong listening and problem-solving abilities, and demonstrate a customer-first approach while maintaining professionalism at all times.

General Guideline:

Registrations will be processed on a first-come, first-served basis.

Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.

- Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
- Please carry a mobile charger, as the assessment and interview process may extend throughout the day.
- We are hiring fresh graduates for a Customer Support Voice Process role and are looking for candidates with outstanding verbal communication skills and a customer-centric mindset.
- Applicants must be Graduates or Postgraduates. Candidates currently pursuing any degree, certification, or educational program will not be considered.
- The role operates in a 24x7 work environment, primarily supporting US customers, and requires flexibility to work in rotational shifts and rotational week-offs.
- Candidates who are available to join immediately are highly encouraged to apply, as immediate availability will be considered a strong advantage.

Candidates Must Bring:

- Two copies of their updated resume.
- A valid Government-issued photo ID proof.
- Original and photocopies of educational certificates and marksheets.

Key Responsibilities:

- Handle inbound and/or outbound customer calls in a professional manner.
- Communicate clearly, confidently, and effectively with customers in English.
- Understand customer concerns and provide timely resolutions.




- Deliver exceptional customer service while ensuring customer satisfaction.
- Accurately document customer interactions and maintain records in the system.
- Meet quality, productivity, and process performance targets.
- Adhere to company policies, procedures, and compliance requirements.

Eligibility Criteria:

- Freshers Opportunity.
- Any prior internship, customer service exposure, or BPO experience will be an added advantage.
- Experience in Content Moderation will be considered a plus.
- Excellent spoken English is mandatory.
- Strong verbal communication, listening, and interpersonal skills.
- Ability to engage in fluent and professional conversations with customers.
- Customer-focused mindset with robust problem-solving abilities.
- Basic computer knowledge and willingness to learn.

Mandatory Eligibility Requirements:

- Applicants must have completed their Graduation or Postgraduation.
- Candidates should possess all educational documents, including marksheets and degree/provisional certificates.
- Applicants must be willing to participate in background verification and document validation processes.
- Candidates should be comfortable working in rotational shifts, including night shifts.

Preferred Candidate Profile:

- Excellent verbal communication and presentation skills.
- Strong customer service orientation.
- Professional attitude and positive work ethic.
- Quick learner with a willingness to adapt to new processes and technologies.
- Ability to build rapport and maintain positive customer interactions.
- Strong team player with the ability to work in a fast-paced environment.
- Demonstrates reliability, accountability, and a customer-first mindset.

Why Join Us?

- Excellent opportunity to kick-start your career in the Customer Support industry.
- Comprehensive training and development programs.
- Career growth opportunities within the organization.
- Dynamic and inclusive work environment.
- Exposure to global customer interactions and best-in-class customer service practices.

📌 Walk-in || Voice Process Executive (Hyderabad)
🏢 Cognizant
📍 Hyderabad