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The Performance and Admin Manager is responsible for driving operational performance, reporting excellence and administrative compliance across the Cognizant account. This role ensures that facilities management and workplace services are delivered in line with contractual obligations, client expectations and JLL quality standards.
Working closely with the Account Director, on-account functional leads and key client stakeholders, this role serves as the central point of accountability for performance reporting, contract governance,



quality assurance and team administration. The right individual will be comfortable in a fast-paced setting and at ease with challenging the status quo in pursuit of higher standards.
MAJOR RESPONSIBILITIES
Performance Reporting & Contract Management
Develop and deliver key contractual reports including Monthly Management Reports, Quarterly Business Reviews and annual performance summaries in line with the agreed governance framework.
Ensure the contract is translated into meaningful performance matrices including CPIs, KPIs and SLAs for ongoing measurement and tracking.
Review monthly and quarterly business performance data for accuracy, completeness and alignment with Master Service Agreement (MSA) obligations.
Track and update action plans to address performance gaps and ensure adherence to contractual obligations.
Act as point of contact for MSA-related enquiries from client, co

📌 Performance and Admin Manager (Bengaluru)
🏢 JLL
📍 Bengaluru