Vehicle Finance (NBFCs or Banks). Collections Process
Job Purpose
To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.
Key Responsibilities
Handle a network of recovery /repossession agencies within the assigned territory.
Onboard, train and review performance of recovery channel partners.
Execute field recovery actions including skip tracing, settlements and closure of loan account.
Review recovery data,
classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
Maintain ROR within the assigned portfolio as per defined business targets.
Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
Ensure all recovery work follows company policies and legal
📌 MALDA - WB - BACL (Mumbai)
🏢 bajajauto
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.