About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer

In this role, you will:
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive recent initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:
5+ years of Systems Engineering, Technology Architecture experience,



or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5+ years of experience in Major Incident Management, Production Support, or IT Service Management.
Strong experience with major incident triage, monitoring tools, escalation frameworks, and command center operations.
Strong knowledge of ITIL Incident Management principles and service management frameworks.
Proven experience leading customer-impacting and regulatory-sensitive incidents.
Demonstrated hands-on experience leading complex incident bridge calls involving multiple technical towers, vendors, and stakeholders.
Excellent verbal and written communication, executive communication, facilitation, and stakeholder management skills.
Experience interacting with senior leadership and executive stakeholders during critical outages.
Proven ability to

📌 Lead Systems Operations Engineer (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru