The Senior Technical Specialist is a pivotal role responsible for implementing and using digital employee experience (DEX) tool(s) to continuously measure and improve employee experience (EX) with technology and the evolution of our AI strategy. You will work on a range of strategic, highly visible projects with employee technology and adjacent functions, designing and implementing analytics and current operating models, which enable organisational transformation. You will drive the use of data-driven insights to support an AI-enabled workforce.
About the Role:
You’re a fit for the role of Senior Technical Specialist (DEX) if your background includes:
As part of the core DEX team, manage the DEX life cycle:
Assess needs and develop use cases.
Build and maintain digital personas and journey maps.
Measure and publish reports on DEX scores, including technology performance and adoption and employee sentiment.
Monitor technology performance and adoption across enterprise technology.
Integrate qualitative and quantitative data sources into effective data visualizations to assess digital employee satisfaction and engagement levels.
Leverage actionable insights and intelligence to understand causes of digital friction and optimise employee productivity.
Act on insights in the form of automated self-healing or reinforcing employee behavioral change
Iterate to continuously improve business outcomes.
Integrate DEX tool sentiment functionality and measures into employee listening processes and tools.
Partner with cross-functional teams to understand technology dependence and workflows; identify how DEX tools can monitor and proactively improve core business activities.
Measure and set business outcomes, KPIs, experience-level agreements (XLAs) and objectives and key results (OKRs).
Ensure that the most important enterprise technologies (devices and applications) are supported by the DEX tool.
Stay up to date on best practices defined for the DEX tool.
Leverage and mentor IT champi