Overview
Waters is in the middle of one of the most significant transformations in its history — a current ServiceNow HR Service Delivery platform going live, an AI-powered employee experience layer being deployed, and an HR team being rebuilt for scale. The HR Service Delivery Specialist sits at the centre of it all. This isn't a back-office processing role. You'll be the human anchor of a digital-first HR service model — the person who picks up where AI leaves off, applies professional judgement where no knowledge article can, and resolves cases that matter to real employees at real moments in their working lives.
Most HR shared services roles ask you to follow a script. This one asks you to think. You'll carry a full Tier 1 caseload in ServiceNow HRSD across the complete employee lifecycle — onboarding, data changes, payroll queries, benefits, leave, compensation planning, and more — partnering with CoE teams across Benefits, Payroll, Talent Acquisition, and HR Generalist functions globally. You'll use Now Assist and EmployeeWorks to work faster and smarter,



own your cases end-to-end, and reach sound conclusions without waiting to be told what to do. Based at Waters' Global Capability Centre in Bangalore on a hybrid Tuesday–Thursday on-site model, you'll be part of a globally connected team spanning the USA, Ireland, China, and India.
Responsibilities
End-to-End Lifecycle & Manager Support
Own the end-to-end offer and onboarding process: issue offer letters via iCIMS, manage pre-employment verifications, coordinate I-9 workflows (USA), and oversee new-hire system setup in SF EC
Execute all employee data changes in SF EC — promotions, transfers, job-code changes, leaves of absence, position management updates — applying the 4-route job/comp change model and backdate rules
Act as a partner to people leaders for standard team changes, position updates, and org structure transactions; handle confidently without escalating routine manager support to HR0013
Coordinate the

📌 HR Service Delivery Specialist (Bengaluru)
🏢 waters
📍 Bengaluru