Blackbaud is seeking a Process Architect to design, standardize, and continuously improve end-to-end delivery processes across Professional Services. This role will strengthen operating models, clarify process flows, and define ownership structures that enable scalable, consistent, and high-quality service delivery across our global workforce. The Process Architect will partner across teams to improve efficiency, reduce complexity, and protect the customer experience as the organization evolves.
Role Summary
The Process Architect is responsible for improving how Qualified Services work gets planned, routed, delivered, and supported across teams. This role focuses on simplifying processes, clarifying how work moves through the organization, and helping teams adopt consistent practices that improve efficiency, collaboration, and customer experience.
Operating Model & Process Design
Define end-to-end service delivery processes across implementation, optimization, and managed services
Create standardized workflow playbooks and process maps
Establish clear handoffs across teams
Front Office vs Back Office Segmentation
Define responsibilities between customer-facing and non-customer-facing roles
Eliminate role duplication and ambiguity
Partner with leadership to evolve role definitions
Global Workforce Enablement
Identify work suitable for different global teams
Design transition and ramp plans
Partner with Global leadership to ensure readiness and quality
Process Governance & Quality
Define KPIs including cycle time, quality, and customer impact
Establish governance models across global teams
Lead continuous improvement initiatives
Capacity & Flow Optimization
Design workflows to balance global workloads
Reduce bottlenecks and inefficiencies
Define intake and routing processes
Automation & AI Enablement
Identify repeatable activities and manual handoffs that can be streamlined through automation or AI-supported workflows
Partner with o
📌 Process Architect, Professional Services (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad
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