Designation-Benefits Operations Administrator (BOA)
Key Expectations
Process all activities related to client benefit plans with high accuracy and timeliness.
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a solid understanding of client plan provisions and related documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance standards.
Actively participate in daily huddles and status meetings to ensure smooth operations.
Required Skills
Strong attention to detail and ability to handle transaction-based processing.
Good computer operating skills, including MS Office applications.
Typing speed of minimum 25 WPM with 90% accuracy.
Good written and verbal communication skills are important.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).
Role Description
The Benefits Operations Administrator (BOA)
is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.
Soft Skills:
Strong analytical