Originally founded by Arm, Kigen enable businesses to grow their Internet of Things rapidly through the SIM, eSIM and iSIM technologies and are pushing the boundaries in the industry. Working with a number of high-profile customers globally, our growing business is excited to be expanding our team in Noida.
In this role you will be the interface for card/solution related technical topics between the technical communities in the organization and partners. You will be supporting customers with queries, Issues, Jira Tickets, e-SIM Provisioning failures and online testing. You will lead the interactions between your team members and the sales, FAEs, product teams and other cross functional teams.
What you will be doing:
Profile Management: Debug and validate (U)SIM/eSIM profiles issues to ensure compatibility with diverse handset populations.
Technical Troubleshooting: Act as the Level 2 escalation point for complex network issues resolution.
Ensure that the team consistently follows established processes and workflows in compliance with required security and frameworks,
while adhering to quality guidelines.
Team will monitor FS tickets daily.
We will ensure prompt attention to any new tickets that come in and pending since long.
Team will be responsible for offering support to resolve issues encountered in the field.
Team goal is to address these issues swiftly and effectively, ensuring minimal disruption to our customers.
Resolution time taken to resolve the issue from the time issue was reported.
Offer support for online testing if a Field Application Engineer (FAE) is unavailable for in office assistance.
Support team should create knowledge based on past experienced.
Responsible for customer end training.
What do we need:
Degree in Engineering or Computer Science
Knowledge of SIM and USIM standards.
Knowledge of telecom network functionality, including 2G/3G/4G/5G core network architecture
Knowledge of Smart cards/embedded technology
Experience with ETSI, GSMA sta