About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective
To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards.
Essential Job Tasks
'*Develops and Sustains productive customer relationships, actively seeking information to understand and address guests' needs.




*Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with Front Office Manager.
*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Areas of Responsibility
Financials
*Ensures daily performance and manages revenue through revenue and yield management techniques.
*Focuses on generating incremental revenue through Early Check-in and Late Check-outs.
*Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.
*Monitors the business of competition hotels in terms of recent accounts and rates.
Process
'*Plan VIP arrivals stay experiences and Magical moments.
*Monitor daily bookings and ensure as per guest preferences room will be ready, oversee check-in and check-out proce

📌 Guest Relations Manager (India)
🏢 theindianhP2
📍 India