Job Title: 4PL Lead – Integrated Logistics
Location: Ballabgarh
Role Overview
At Maersk, we are transforming into a global integrator of container logistics,
connecting and simplifying our customers’ supply chains. The 4PL Lead plays a
critical role in orchestrating end-to-end logistics solutions, ensuring
consistent and high-quality service delivery aligned with Maersk’s brand
promise. This role is responsible for driving customer success, managing
commercial pipeline opportunities, and enabling continuous improvement across
the supply chain ecosystem.
* Act as the primary interface for strategic 4PL customers, building solid and
trusted partnerships.
* Develop deep insights into customers’ supply chains, business models, and
strategic priorities.
* Translate customer needs into actionable plans within the Customer Experience
and Operations teams.
* Drive a proactive, solution-oriented approach to enhance customer
satisfaction and retention.
Integrated Service Delivery
* Ensure consistent,
high-quality delivery of 4PL services in line with
Maersk’s global standards and brand promise.
* Orchestrate multiple stakeholders (internal teams and external partners) to
deliver seamless end-to-end logistics solutions.
* Monitor service performance, ensuring SLA adherence and continuous service
excellence.
Commercial & Pipeline Management
* Contribute to pipeline development and actively manage commercial
opportunities within assigned accounts.
* Drive revenue growth by ensuring effective quote follow-up, opportunity
conversion, and engagement with internal sales teams.
* Deliver against agreed commercial targets, aligned with segmentation strategy
and growth priorities.
Operational Leadership & Performance Management
* Review team and operational performance regularly, identifying risks,
bottlenecks, and areas for improvement.
* Provide leadership and direction to ensure high-quality execution and
a