Purpose of the role

· To provide resolutions for customer queries/issues and personalise each
interaction through the use of multiple communication channels.

Accountabilities

· Collaboration across multiple digital channels to personalise each
interaction with a customer.

· Enhancing the bank's digital capabilities when current technology is
identified as not yet ready to support.

· Provision of exceptional customer service to clients by responding to
inquiries, resolving issues and handling client requests efficiently.

· Support the collaboration of internal stakeholders including sales,
operational,



and risk management teams to meet client needs and expectations,
so that transactions are executed accurately and on time.

· Support teams within the business operations function as needed, including
risk management, compliance and collections.

· Comply with all regulatory requirements and internal policies related to
customer care.

· To provide resolutions for customer queries/issues and personalise each
interaction through the use of multiple communication channels.