The role of the Desktop Technician is to provide the first line of technical support for all staff in Mouser Electronics.

The Desktop

Technician is responsible for routing and/or resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The technician will be required to provide services through e-mail, phone, chat, in person (for walk-in users) and remote assistance.ole & responsibilities .

- Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications.

- Solid knowledge of IT standard processes and business applications

- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.

- Provide technical guidance to their peers in areas they have achieved mastery, to maintain a consistent experience for the end users.





- Maintain excellent verbal communication skills with the ability to communicate effectively with technical/non-technical colleagues at all levels in the organization.

- Create, publish, and maintain relevant support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self- sufficient.

- Assist all users with any logged IT related incident when called upon.

- Accurately record, update and document requests using the IT service desk system

- Escalate incidents and requests to other support teams as necessary.

- Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed.

- Suggest ideas, take lead on projects, and provide technical solutions to new issues.

- Working knowledge of Microsoft Windows and Mac client operating systems

- Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN

- Knowledge of printers, scanners, and copiers

- Knowledge of networking systems
- General hardware and software troubleshooting skills

- Bachelors degree in computer science or related field.

📌 System Engineer (Bengaluru)
🏢 Mouser
📍 Bengaluru