Duties & Responsibilities:

- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

- Troubleshoot hardware and software issues on Windows, macOS, and Linux systems.

- Provide technical support to users via phone, email, remote access, or in person.

- Install, upgrade, and configure operating systems and business applications.

- Manage user accounts, passwords, and access permissions in systems.

- Configure and troubleshoot network connectivity, including LAN, Wi-Fi, VPN, and internet issues.

- Install and maintain antivirus software and ensure endpoint security compliance. Set up and support email clients.

- Perform regular system updates, patch management, and preventive maintenance.

- Maintain IT asset inventory and documentation for hardware and software.

- Escalate complex technical issues to higher-level support teams when necessary.

- Perform data backup and recovery when required.

- Ensure timely resolution of support tickets while meeting Service Level Agreements (SLAs).





- Document troubleshooting steps, resolutions, and knowledge base articles.

- Assist in onboarding and offboarding employees by configuring and collecting IT equipment.

- Follow IT security policies and ensure compliance with organizational standards.

Preferred Qualifications:

- Relevant degree or diploma in Information systems or information technology.

- Windows 10/11 and basic Linux/macOS knowledge

- Past experience administering server-side technology and networked computing systems.

- Ticketing systems (ServiceNow, Jira, BMC Remedy, Zendesk)

- Ability to prioritize a wide range of workloads with critical deadlines.

- Availability outside of working hours to resolve emergency issues promptly.

- Excellent critical thinking, time management, and problem-solving skills.

- Patient and skilled demeanor, with a can-do attitude.

📌 System Administrator (Chennai)
🏢 Blackstraw Technologies
📍 Chennai